+91 7094554724 mano.alagiri@kaizaro.com

Impact

Kaizaro in Action – Client Results

At Kaizaro, we don't just execute projects — we apply our 5D Methodology to deliver measurable Business Outcomes that last.

IT and Tech Support Operations of a leading US-based Global Financial Services Company

Workforce Optimization
Workforce Optimization
  • Established data-based transaction volume forecasting, capacity planning, and demand-based scheduling
  • Created 30–35% additional capacity to absorb new transitions
KPI Visual Management
KPI Visual Management
  • Implemented visual management to monitor operational KPIs in real-time / daily and drive actions through GEMBA
  • Achieved 10–12% points improvement for select KPIs
Process Re-engineering
Process Re-engineering
  • Re-engineered customer support call management to radically change call handling functions
  • Achieved 45% improvement in productivity
IT Process Simplification
IT Process Simplification
  • Redesigned IT firewall request process using SCARE methodology to address customer feedback
  • Compressed lead time from 10 days and improved quality by 80%

Address

26, Lakedew Residency,
Haralur Road,
Bangalore - 560 102

Services

Process Transformation Operational Excellence Digital Process Enablement Productivity Improvement Capability Building Process Maturity Uplift

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