"Your Partner in Business Process Transformation"
Kaizaro, inspired by the Japanese philosophy of Kaizen, is a process improvement and operational excellence consulting firm.
We specialize in transaction-heavy service environments such as BPO, Global Business Services (GBS), Shared Services, GCCs, ITES, Customer Support, IT Helpdesk, etc., where consistency, speed, and scalability are critical.
We help businesses simplify processes, optimize resources, enhance performance, and deliver measurable outcomes — using Lean, Six Sigma, data-driven methods, digitization, and a hands-on, collaborative approach.
Our approach:
Led by a Principal Consultant with 25+ years across manufacturing, BPO, ITES, and Shared Services, we bring battle-tested experience and industry context to every engagement.
Our approach integrates discovery, execution, and sustainability into a seamless consulting journey — balancing rigor with adaptability.
We drive DMAIC projects, lead Kaizen events, and work with your teams to implement — side by side.
We inculcate data driven decisions and actions. We deliver quantified business impact. We quantify everything — from effort to impact, whether it’s FTE savings, cycle time reduction, or CSAT uplift.
From IT service desks to Finance operations and Customer Support, we understand your challenges, speak your language and solve your problems.
From Lean Six Sigma training to CI governance design, we equip your teams to sustain and scale improvements long after our engagement ends.
